Frequently Asked Questions
- What are “Natural Flavorings” in the ingredients listing?
- I’d like to purchase Kally Tea product(s), how do I do that?
- What are my shipping options?
- I live outside of the United States of America, do you ship to us?
- When is my order going to arrive? Can I track my order?
- My order arrived with a shortage or damaged. What should I do?
- What is Kally Tea’s return policy?
- Do you have a retail storefront?
- How does the tea come packaged?
Natural flavorings are Natural and that means they have no ingredients in them which can be termed as artificial. Most natural flavors have ethyl alcohol as the carrier and this carrier is allowed also for organic compliant flavors.
First, create a personal profile which includes a personal password that we are unable to access. Then login, maneuver to the products you are interested in purchasing and click “Add To Cart” and follow the steps to “checkout”.
Your purchase process is safe and secure using the most up to date online security processes available.
All collected information is protected against unauthorized access or release.
Please be aware that Kally Tea NEVER sells, rents, loans any personal information to any outside party… EVER!
FedEx SmartPost is our preferred shipper for all domestic orders. FedEx SmartPost offers many value-added services, such as tracking and insurance, which are convenient for our customers. This service also delivers to any address in the United States of America! P.O. Boxes as well!
This service also allows the delivery to APO and FPO addresses for our honored military. For complete information please review our “Shipping Methods” page.
Unfortunately at this time Kally Tea is unable to ship outside of the United States. Please check back periodically for updates to this policy.
Shipping FedEx SmartPost, you can expect your order within 5-7 business days. All orders will ship within two business days.
Orders can be tracked on the FedEx web site using the tracking number emailed to you once your order has shipped.
Our team members work very hard to insure your packages are packed securely to prevent damages. If you experience any problem with your order, please e-mail us at firstname.lastname@example.org with details of the problem. We will happily rectify any problems immediately. For more complete information review our “Return Policy” page.
We believe you will be very happy with our tea and accoutrements, we regret that we are unable to accept tea as a returned item, but if anything is not as you expected it to be, we will accept any returned accoutrements items within 30 days of your purchase. Please e-mail us at email@example.com to obtain our return shipping address and a return authorization number. For more complete information review our “Return Policy” page.
At this time Kally Tea is strictly an online retailer.
Currently our Teas are sold in 2 ounce packages. 4 ounce and above weights are shipped to you in multiple 2 ounce packages. We feel this also allows for your products to stay fresher as you only need to open one package at a time.
Unless otherwise specified, our teas are packaged sealed in a heavy mil stand up bag with a zipper closure to retain freshness.
How To Brew Tea
How Long Will My Tea Last?
Hot Tips for Iced Tea
New Choices for Discerning Palettes
Tea Novice? No Problem!
Tea Tasting Terms
Welcome to Kally Tea. We have to admit, once we started drinking loose leaf tea, it quickly turned from a pleasurable delight to a serious passion. We have discovered that drinking loose leaf tea has made us feel better in many ways, not only physically but also mentally and emotionally. Black tea, either straight, or flavored, fulfills our morning get-up-and-go-needs. Green tea, as well as white tea, both have a very calming and satisfying effect on the body. Oolong tea, with its distinct taste, is wonderful any time of the day, and is especially enjoyable after a session of Qi Gong. Herbals also provide wonderful health benefits that seem to have been suppressed for many years.
This website represents our long-time passion and vision for how to make a genuine contribution to people’s lives. We are so confident that you will enjoy our offerings of loose leaf tea that we offer this full satisfaction guarantee - you’ll love our tea or get your money back. We also offer free tea samples in every order shipped. Please browse our site and join us in what we feel is some of the best tea we have ever tasted.
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